TORQUE MONSTA AUTOMOTIVE LLP

Privacy Policy

Effective date: 10 August 2026

This policy explains how Torque Monsta Automotive LLP uses personal data when you browse our website, create an account, make an enquiry or buy goods from us.

1. Controller and contact

Torque Monsta Automotive LLP is the controller of your personal data. Our contact details are set out below. If you have a privacy question or wish to exercise your rights, email web-shop@torquemonsta.co.uk.

2. Data we collect

We may collect identity and contact information; billing and delivery information; order, payment-status and correspondence records; vehicle and fitment information you provide; account preferences; device, browser, IP and website-usage information; and marketing preferences.

Payment card details are handled by our payment providers; we do not ordinarily receive or store full card numbers.

3. Why we use it and our lawful bases

We process data to take payment, fulfil orders, deliver goods, answer enquiries and manage customer accounts because it is necessary to perform a contract or take steps at your request.

We also process data for legal obligations (for example tax and fraud prevention), and for legitimate interests such as operating a secure webshop, preventing fraud, improving our service and defending legal claims. Where law requires consent, including for certain cookies and electronic marketing, we rely on consent and you can withdraw it.

4. Who receives data

We share only relevant information with service providers supporting the webshop, including Shopify, payment services, couriers, IT and security providers, professional advisers, and suppliers/manufacturers where they dispatch goods directly or assess a warranty claim. We may disclose data where required by law or to protect rights, safety and security.

Some providers may process data outside the UK. Where required, we use an adequacy regulation, approved safeguards or another lawful transfer mechanism.

5. Retention and security

We keep data only for as long as needed for the purpose collected, accounting, tax, legal claims and fraud prevention. Order and transaction records are commonly retained for up to six years after the relevant financial year, unless a longer period is required or justified.

We use reasonable technical and organisational measures to protect data. No online system can be guaranteed completely secure.

6. Your rights

Subject to conditions and exemptions, you can ask for access, correction, deletion, restriction, objection to processing based on legitimate interests, or data portability. You may withdraw consent at any time where consent is the basis. You can complain to the Information Commissioner’s Office at ico.org.uk if you are unhappy with our response.

We may ask for information to verify identity before acting on a request.

7. Marketing and cookies

We send electronic marketing only where permitted by law. You can unsubscribe using the link in an email or by contacting us. Essential cookies are used to make the website work. Optional analytics and advertising technologies should be used only in accordance with your cookie choices and applicable law.

Our cookie banner and cookie information explain the categories currently used and how to change your preference. Browser controls can also block cookies, but some website features may not work properly.

8. Changes

We may update this policy to reflect legal, technical or business changes. The current version will be published on our website with its effective date.

Contact us

For questions about this policy, contact Torque Monsta Automotive LLP at web-shop@torquemonsta.co.uk, telephone 01252 870818 (select Option 2 for the webshop), or write to Units 7A-7D Vulcan Way, Sandhurst, Berkshire, GU47 9DB, United Kingdom.

This policy is written for customers buying from the United Kingdom. It does not remove or reduce rights that cannot lawfully be excluded. Business customers may have different rights; please contact us before ordering if you are buying wholly or mainly for business use.