TORQUE MONSTA AUTOMOTIVE LLP
Refund Policy
Effective date: 10 August 2026
This policy explains when and how payments are refunded. It should be read with our Returns Policy and does not restrict your statutory consumer rights.
1. Change-of-mind cancellations
For a valid consumer cancellation, we will reimburse the price paid for the goods and the cost of our least expensive standard delivery option. We do not have to reimburse an additional cost you chose for enhanced or expedited delivery.
We will make the reimbursement without undue delay and no later than 14 days after we receive the returned goods or evidence that you sent them back, whichever is earlier. We normally use the original payment method unless you agree otherwise.
2. Deductions and return costs
We will not impose an automatic restocking charge for a valid statutory cancellation. We may make a reasonable deduction for diminished value caused by handling beyond what is necessary to inspect the goods, where permitted by law.
Unless we agree otherwise, the customer pays the direct return cost for an eligible change-of-mind return. Where goods are faulty, incorrect, not as described, or damaged before delivery, we will discuss the appropriate return arrangement and reasonable costs.
3. Faulty, incorrect or misdescribed goods
If goods do not conform to the contract, we will investigate and offer the remedy required by law. Depending on the facts, this may be repair, replacement, price reduction or refund. Manufacturer assessment may help establish the cause, but it does not replace your rights against us as the retailer.
If a refund is due because goods are rejected as faulty or misdescribed, the amount and timing will be determined in accordance with applicable consumer law.
4. Cancelled orders before dispatch
Contact us promptly if you wish to cancel before dispatch. We will confirm whether the order can be stopped. For made-to-order items or digital content, cancellation rights can be more limited; we will explain the position before processing any cancellation request.
If we cannot accept an order because of availability, an obvious pricing error, suspected fraud or another legitimate reason, we will tell you and refund any payment taken.
5. Digital products and services
Where digital content is supplied immediately, any loss of the cancellation right depends on the consents and acknowledgements required by law being obtained before supply. A digital product that is faulty or not as described may still give rise to legal remedies.
Contact us
For questions about this policy, contact Torque Monsta Automotive LLP at web-shop@torquemonsta.co.uk, telephone 01252 870818 (select Option 2 for the webshop), or write to Units 7A-7D Vulcan Way, Sandhurst, Berkshire, GU47 9DB, United Kingdom.
This policy is written for customers buying from the United Kingdom. It does not remove or reduce rights that cannot lawfully be excluded. Business customers may have different rights; please contact us before ordering if you are buying wholly or mainly for business use.