Torque Monsta Automotive LLP
1. INTRODUCTION
1.1 This Privacy Policy explains how Torque Monsta Automotive LLP (“the Company”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use our website and services.
1.2 This policy applies to all users of our website, including Customers who place orders or interact with our Services.
1.3 The Company is committed to protecting your personal data and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and where applicable, the EU General Data Protection Regulation (EU GDPR).
2. DATA CONTROLLER
2.1 The data controller responsible for your personal data is:
Torque Monsta Automotive LLP
Units 7A–7D Vulcan Way
Sandhurst
Berkshire
GU47 9DB
United Kingdom
Email: web-shop@torquemonsta.co.uk
Telephone:
01252 870818 (Ext 2)
3. PERSONAL DATA WE COLLECT
3.1 We may collect and process the following categories of personal data:
3.2 Identity Data:
Name, billing name, delivery name.
3.3 Contact Data:
Email address, telephone number, billing address, delivery address.
3.4 Transaction Data:
Details of purchases, order history, payment confirmations.
3.5 Technical Data:
IP address, browser type, device information, operating system, time zone, and website usage data.
3.6 Account Data:
Login details, account preferences, saved information.
3.7 Vehicle Data (where applicable):
Vehicle registration, specifications, compatibility information provided by the Customer.
4. HOW WE COLLECT YOUR DATA
4.1 We collect personal data directly from you when you:
- create an account
- place an order
- contact us
- subscribe to communications
- use the website
4.2 We automatically collect certain technical data through cookies and tracking technologies.
4.3 We may receive data from third parties including:
- Shopify (website platform)
- payment processors
- delivery couriers
- fraud prevention services
5. HOW WE USE YOUR DATA
5.1 We use your personal data for the following purposes:
- processing and fulfilling orders
- managing payments and transactions
- providing customer support
- communicating order updates
- fraud detection and prevention
- improving website performance and user experience
- complying with legal obligations
5.2 We will only use your data where we have a lawful basis, including:
- performance of a contract
- legal obligation
- legitimate business interests
- your consent (where required)
6. SHARING YOUR DATA
6.1 We may share your personal data with:
- Shopify (website hosting and infrastructure)
- payment providers
- delivery couriers and logistics providers
- suppliers (where goods are dropshipped)
- IT and service providers
- regulatory or legal authorities where required
6.2 We only share data necessary for the purpose of providing our services.
7. INTERNATIONAL DATA TRANSFERS
7.1 Your personal data may be transferred to and processed in countries outside the United Kingdom or European Economic Area.
7.2 This may occur where Shopify or our service providers operate internationally.
7.3 Where such transfers occur, we ensure appropriate safeguards are in place to protect your data.
8. DATA SECURITY
8.1 We take reasonable technical and organisational measures to protect your personal data.
8.2 This includes protection against unauthorised access, loss, misuse, or alteration.
8.3 Despite these measures, no system can be completely secure, and we cannot guarantee absolute security.
9. DATA RETENTION
9.1 We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
9.2 We may retain data for a minimum of six years to comply with legal, tax, and accounting obligations.
9.3 Data may be retained longer where required for dispute resolution or legal proceedings.
10. YOUR RIGHTS
10.1 Under data protection law, you have the following rights:
- the right to access your personal data
- the right to correct inaccurate data
- the right to request deletion of your data
- the right to restrict processing
- the right to object to processing
- the right to data portability
10.2 Requests may be made by contacting us using the details provided in this policy.
11. MARKETING COMMUNICATIONS
11.1 We may send you marketing communications where permitted by law.
11.2 You will only receive marketing where:
- you have consented; or
- you are an existing customer and we are permitted to contact you
11.3 You may opt out of marketing communications at any time.
12. COOKIES AND TRACKING TECHNOLOGIES
12.1 Our website uses cookies and similar technologies to improve functionality and user experience.
12.2 Cookies may be used for:
- website functionality
- analytics and performance tracking
- marketing and advertising
12.3 You can control cookies through your browser settings.
13. SHOPIFY AND THIRD-PARTY PROCESSING
13.1 Our website is hosted by Shopify, which processes personal data to provide its services.
13.2 Shopify may collect and process personal data independently in accordance with its own privacy policies.
13.3 By using our website, you acknowledge that your data may be processed by Shopify and its service providers.
14. CHILDREN’S DATA
14.1 Our Services are not intended for individuals under the age of eighteen.
14.2 We do not knowingly collect personal data from children.
15. CHANGES TO THIS PRIVACY POLICY
15.1 We reserve the right to update this Privacy Policy at any time.
15.2 Updated versions will be published on this page.
16. CONTACT AND COMPLAINTS
16.1 If you have any questions about this Privacy Policy, you may contact us:
Email: web-shop@torquemonsta.co.uk
Telephone:
01252 870818 (Ext 2)
16.2 You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.