TORQUE MONSTA AUTOMOTIVE LLP
Terms of Service
Effective date: 10 August 2026
These Terms govern purchases of goods from the Torque Monsta webshop and use of our website. Workshop fitting and vehicle work, where offered, are supplied separately and may be subject to separate terms.
1. Who we are and these terms
We are Torque Monsta Automotive LLP, LLP number OC459052, of Units 7A-7D Vulcan Way, Sandhurst, Berkshire, GU47 9DB, United Kingdom. These Terms, our Privacy Policy, Shipping Policy, Returns Policy, Refund Policy, Warranty Policy and Product Disclaimer apply to online sales where relevant.
If you are a consumer, nothing in these Terms removes rights that cannot lawfully be excluded. If you buy wholly or mainly for business purposes, some consumer protections do not apply.
2. Website information and product specification
We take reasonable care over prices, descriptions, images and fitment information. Images may be illustrative and suppliers may update specifications. If a material difference becomes known before dispatch, we will contact you where appropriate.
Vehicle registration look-ups, application lists and fitment advice are aids, not a substitute for checking full vehicle specification, modification history and the product manufacturer instructions. Contact us before purchase if fitment is critical.
3. Orders and contract formation
Your order is an offer to buy. Our acknowledgement confirms receipt but does not necessarily accept the order. We accept when we send a dispatch confirmation or otherwise expressly confirm acceptance. We may decline an order for legitimate reasons such as unavailability, an obvious pricing error, inability to obtain payment authorisation or suspected fraud; any payment taken will be refunded.
Availability and dispatch estimates can depend on third-party suppliers. See our Shipping Policy for how this is handled.
4. Price and payment
Prices are shown in pounds sterling and include VAT where stated. Delivery charges and any applicable additional charges are shown before checkout. Payment is taken using the methods offered at checkout.
If a clear pricing error occurs, we are not obliged to supply at the incorrect price. We will contact you to confirm the correct price or cancel and refund the order.
5. Delivery, cancellation and returns
Delivery, cancellation and returns are governed by our Shipping, Returns and Refund Policies. Risk passes to a consumer when goods come into the consumer’s physical possession (unless the consumer independently chooses a carrier not offered by us). Title passes when we receive full payment.
6. Safe and lawful use
Customers must ensure that goods are appropriate for the intended vehicle and use, are installed in accordance with manufacturer instructions and are used lawfully. Modifications can affect insurance, roadworthiness, emissions, approval status and manufacturer warranty. Seek suitably qualified advice where needed.
We do not promise performance gains, road legality in every territory, or compatibility with every modification. This does not affect remedies where goods are not as described or otherwise fail to meet legal standards.
7. Website use and liability
Do not misuse the website, interfere with its operation, introduce malicious code or attempt unauthorised access. We may suspend access where reasonably necessary for security, legal compliance or fraud prevention.
We are not liable for business losses where you buy as a consumer, or for loss that was not foreseeable. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
8. Governing law
These Terms are governed by the law of England and Wales. Consumers may also have mandatory rights in their country of residence. The courts of England and Wales will have jurisdiction except where mandatory law provides otherwise.
9. Complaints and Alternative Dispute Resolution
If you have a complaint, please contact Torque Monsta Automotive LLP at web-shop@torquemonsta.co.uk or on 01252 870818 (Option 2). Please include your order number, contact details and a clear description of the issue.
We will acknowledge your complaint within 3 working days and aim to provide a final response within 14 working days. If we need longer, we will tell you why and provide an expected response date.
We are not obliged to use an alternative dispute resolution provider, but we will consider appropriate independent resolution where it may help resolve a complaint.
Contact us
For questions about this policy, contact Torque Monsta Automotive LLP at web-shop@torquemonsta.co.uk, telephone 01252 870818 (select Option 2 for the webshop), or write to Units 7A-7D Vulcan Way, Sandhurst, Berkshire, GU47 9DB, United Kingdom.
This policy is written for customers buying from the United Kingdom. It does not remove or reduce rights that cannot lawfully be excluded. Business customers may have different rights; please contact us before ordering if you are buying wholly or mainly for business use.