TORQUE MONSTA AUTOMOTIVE LLP
Shipping Policy
Effective date: 10 August 2026
This policy explains how Torque Monsta processes and delivers webshop orders. Dispatch estimates are not guaranteed delivery dates unless we expressly agree one in writing.
1. Availability and dispatch
“In stock” indicates our current availability information. “Available to order” means the item can usually be sourced from a supplier or manufacturer and may have a longer lead time. We do not promise that supplier availability shown online is live or guaranteed.
We will use reasonable care to process orders and update you if a material delay becomes known. Unless another time is agreed, consumer goods will be delivered without undue delay and normally within 30 days.
2. Deliveries and split consignments
Some items are dispatched from different locations or directly from suppliers. Your order may therefore arrive in separate parcels on different dates. This does not usually create an extra delivery charge unless we tell you before you place the order.
Tracking may be supplied where the carrier provides it. Tracking updates are generated by the carrier and can take time to appear.
3. Address, receipt and delivery issues
Please check your delivery address carefully before submitting an order. Contact us immediately if it needs changing; we cannot promise an amendment once processing or dispatch has started.
Check parcels on arrival where reasonably possible. Report visible damage, missing items or an incorrect item promptly with photographs if available. A prompt report helps us resolve matters; it is not a condition that removes your statutory rights.
4. Missed deliveries and returned parcels
If a parcel cannot be delivered because the address is incorrect, the recipient repeatedly misses delivery, or the carrier cannot obtain access, further delivery costs may be payable. We will contact you before charging any additional cost where possible.
Do not refuse a parcel solely to exercise a cancellation right without first telling us you are cancelling. This helps us identify and refund the return correctly.
5. Large, heavy and specialist goods
Wheels, body parts, exhaust systems and other large or heavy products may need a specialist service, signature, kerbside delivery or additional time. Please ensure safe access and an appropriate person is available where this has been arranged.
6. International orders
International availability, carriage charges and delivery estimates are confirmed at checkout or by quotation. Unless stated otherwise, the recipient is responsible for import duties, taxes, customs charges and compliance with local import, road-use and product rules.
Customs delays are outside our direct control, but we will provide reasonable information we hold to assist with a carrier query.
Contact us
For questions about this policy, contact Torque Monsta Automotive LLP at web-shop@torquemonsta.co.uk, telephone 01252 870818 (select Option 2 for the webshop), or write to: Units 7A-7D Vulcan Way, Sandhurst, Berkshire, GU47 9DB, United Kingdom.
This policy is written for customers buying from the United Kingdom. It does not remove or reduce rights that cannot lawfully be excluded. Business customers may have different rights; please contact us before ordering if you are buying wholly or mainly for business use.